Returns & Exchanges Policy
Exchanging Items for Domestic Deliveries in Thailand:
Online Exchange Process
- Please contact us via:
Line Official: @VibramFiveFingers or Email: inquiry@barefootinc.co.th
- After receiving a confirmation email for the approved return request, send the item back in its complete and original condition, along with the shipping documentation (received within the package), to the following address:
To: Online Brand VIBRAM FiveFingers (Exchanges)
Barefootinc (Thailand) Co., Ltd.
87/100 Modern Town Soi Sukhumvit 63, Khwaeng Khlong Tan Nuea, Khet Watthana, Bangkok 10110 - Once our team receives the returned package, they will inspect the item’s condition and the return request.
- Upon successful inspection, you will receive an email confirming the acceptance of the returned item. The inspection process typically takes around 3-5 business days.
International Exchanges:
We apologize for any inconvenience, but we do not have a return and exchange policy for international shipments. Please make sure to review product details carefully before making a purchase. If you encounter issues related to product quality or receive an incorrect item, feel free to contact our customer support team for assistance at Email: inquiry@barefootinc.co.th or Tel. 088 984 2485
Returning Items for Domestic Deliveries in Thailand:
Online Return Process
- Fill out the online form and reason for your return.
2.Click “Submit” to send your return request.
- After receiving a confirmation email for the approved return request, send the item back in its complete and original condition, along with the shipping documentation (received within the package), to the following address:
To: Online Brand VIBRAM FiveFingers (Returns)
Barefootinc (Thailand) Co., Ltd.
87/100 Modern Town Soi Sukhumvit 63, Khwaeng Khlong Tan Nuea, Khet Watthana, Bangkok 10110
- Once our team receives the returned package, they will inspect the item’s condition and the return request.
- Upon successful inspection, you will receive an email confirming the acceptance of the returned item. The inspection process typically takes around 3-5 business days.
International Returns:
We apologize for any inconvenience, but we do not have a return and exchange policy for international shipments. Please make sure to review product details carefully before making a purchase. If you encounter issues related to product quality or receive an incorrect item, feel free to contact our customer support team for assistance at Email: inquiry@barefootinc.co.th or Tel. 088 984 2485
EXCHANGE FORM
Returning Items for Domestic Deliveries in Thailand:
Return Period
Once your return request is confirmed and approved via email, you must return the item to the address and under the company’s return conditions within 14 days from the date you received the item. Please refer to the tracking information provided by the courier service used for delivery.
Note: The return period includes Saturdays, Sundays, and public holidays.
For Items Purchased Online: If you wish to return items purchased online, they must adhere to the following conditions
- The item and package must be in complete condition, without signs of wear, usage
- A receipt or order document (Delivery Order – D/O) must be provided along with the returned item.
- Exchanges or returns are accepted for same or higher price items only.
4. Return eligibility must align with the terms and conditions of each specific promotion detailed on the website. We reserve the right to decline products ordered during the promotion period.
- Products paid via credit card, the company reserves the right to deduct a fee of 5%*
- We reserve the right to decline returns for items listed as exceptions such as socks.
Refund Details
Upon completion of the item inspection process, the company will refund the customer the amount paid for the product within 14 business days. However, suppose the returned item is found to be damaged, used, or in a condition different from its original state for any reason, and it does not meet the specified requirements. In that case, the company reserves the right to decline the return of the item or refund as requested by the customer. In such cases, the item that cannot be refunded will be sent back to the original shipping address of the order.
Note:
We reserve the right to decline the refund of shipping charges (if applicable) in cases where customers change their minds, are unsatisfied, reject the received products, or for other reasons that result in the return of products to the company.
We apologize if you experience any inconvenience with your online purchase.
If you encounter any issues or defects with the product and service, don’t hesitate to contact our Customer Relations for assistance at Email: inquiry@barefootinc.co.th. Our team will promptly coordinate and get in touch with you.
We may request evidence such as product images, receipts, and relevant information during the assessment process to aid the evaluation.
If your product is eligible for a claim or return as per the defined conditions, we will provide you with further assistance.
Once your return request is approved, you can return the product to the address below. The cost of returning the product will be solely the customer’s responsibility.
Exchage & Return Address:
To: Online Brand VIBRAM FiveFingers (Exchanges)
Barefootinc (Thailand) Co., Ltd.
87/100 Modern Town Soi Sukhumvit 63, Khwaeng Khlong Tan Nuea, Khet Watthana, Bangkok 10110
To: Online Brand VIBRAM FiveFingers (Returns)
Barefootinc (Thailand) Co., Ltd.
87/100 Modern Town Soi Sukhumvit 63, Khwaeng Khlong Tan Nuea, Khet Watthana, Bangkok 10110
